سياسة الاستبدال والاسترجاع

At Khidab Natural Oils Store, we are committed to customer satisfaction and product quality. Therefore, we offer a flexible return and exchange policy according to the following conditions: Return and Exchange Conditions: Return and Exchange Period: The customer has the right to request an exchange or return within 7 days from the date of receipt of the order. Product Condition: The product must be unused and in its original condition as received, with the original packaging intact without any damage or opening. Please ensure not to open seals or containers to maintain the quality and safety of natural products. Non-returnable or non-exchangeable products: Opened or used products. Damaged products due to misuse. Products purchased during sales or discounts. Return and Exchange Procedures: Requesting a Return or Exchange: You can contact us via customer service on [WhatsApp] to request a return or exchange. Please provide the order number and a photo of the product if there is a defect or problem. Shipping Costs: If there is an error from the store or a manufacturing defect, we will cover the full shipping cost. If the customer wishes to exchange or return without a store error, the customer bears the shipping costs. Refunds: After receiving and inspecting the product, the amount will be refunded to the original payment method within 7 working days. The timing of the refund may vary depending on bank procedures or the payment method. We aim to provide a comfortable and distinguished shopping experience, and if you have any inquiries or feedback, please contact us on [WhatsApp].